Refund policy

Every Marlowe cloth is cut and finished after you order it. Nothing is pulled from stock, and there is no shelf for a returned cloth to go back to. For that reason we do not accept returns for change of mind, including orders where the color, size or fabric turns out not to be what you wanted.

We do accept returns, at our cost, in three situations:

The cloth is defective — a flaw in the weave, a fault in the stitching, or damage in transit.

We sent the wrong thing — a color, size, fabric or quantity that does not match your order.

The cloth does not match the specification we confirmed to you in writing on a made-to-measure or custom print order.

Report a problem within 14 days of delivery. Email shlomo@marlowelinen.com with your order number and photographs of the problem. We will tell you within one business day whether we are replacing the item or refunding it, and if it is going back we pay the return shipping.

If your order is for an event further out than 14 days, open and inspect it when it arrives rather than waiting. A problem found in the first week is one we can fix. The same problem found the week of your event may not be.

Refunds are issued to the original payment method and typically appear within five to ten business days depending on your bank.

Swatches are free and are not returnable.

Before you order. Color on a screen is not color in a room. We send up to eight swatches free, with no order required, precisely so that color is not something you have to guess at. We would rather send swatches twice than have you receive a cloth you are not happy with.